This Privacy Policy explains how All Care QLD Pty Ltd (“we,” “our,” “us”) collects, uses, stores, and protects your personal information in connection with our services and website [insert website URL].

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Code of Conduct.

1. About All Care QLD Pty Ltd

All Care QLD Pty Ltd is a registered NDIS service provider based in Queensland, Australia.
We provide disability support and related services designed to empower participants and uphold their rights, privacy, and dignity.

2. What Personal Information We Collect

We may collect and hold personal information that is necessary for us to deliver services, manage supports, and meet our legal obligations. This may include:

  • Personal details: name, date of birth, address, contact details.

  • NDIS-related information: NDIS participant number, plan details, and funding information.

  • Health and support information: medical history, care requirements, support plans, and relevant behavioural information (with consent).

  • Financial information: payment details, invoices, or billing records.

  • Employment or application information: for staff, contractors, or job applicants.

  • Website usage data: such as IP addresses, browser type, and interaction logs (for analytics and security).

We will only collect personal information that is reasonably necessary to provide our services or conduct our business.

3. How We Collect Personal Information

We collect personal information through various lawful and fair means, including:

  • Directly from you (in person, over the phone, via email, or through our website forms);

  • From your authorised representatives (family, guardians, or support coordinators);

  • From NDIS systems, healthcare professionals, or government agencies (with consent);

  • Automatically through website analytics and cookies (for functionality and improvement).

Where reasonable and practicable, we will collect information directly from you and seek your informed consent before doing so.

4. Why We Collect Your Information

We collect and use your personal information for purposes such as:

  • Providing and coordinating NDIS and disability support services;

  • Managing participant relationships and care plans;

  • Communicating with you about your services, updates, and enquiries;

  • Processing payments and handling administrative or compliance matters;

  • Meeting our legal, regulatory, and safeguarding obligations;

  • Improving our website, services, and client experience.

5. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this Policy.
You can withdraw your consent at any time by contacting us, but this may affect our ability to provide certain services.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • NDIS and government agencies (as required by law or the NDIS Commission);

  • Healthcare providers, support coordinators, or allied health professionals (with consent);

  • Our staff, contractors, and partners who require access to deliver services;

  • Auditors, insurers, or legal advisers (for compliance and accountability);

  • IT service providers or data storage systems located in Australia.

We will not sell, rent, or trade your personal information to any third party.

7. Data Security and Storage

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.
Security measures include:

  • Secure electronic record systems and password-protected databases;

  • Restricted staff access based on role and responsibility;

  • Confidentiality agreements and staff training;

  • Regular data backups and security audits.

When personal information is no longer required, we securely delete or destroy it in accordance with legal and NDIS record-keeping requirements.

8. Access and Correction of Information

You have the right to access and request correction of the personal information we hold about you.
To make a request, please contact us in writing. We will respond within a reasonable timeframe and may need to verify your identity before providing access.

9. Website and Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and performance.
Cookies collect non-identifiable data such as browser type, session length, and visited pages.
You can disable cookies through your browser settings if you prefer.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.

11. Complaints and Concerns

If you believe your privacy has been breached, please contact us using the details below.
We will investigate and respond promptly.

If you are not satisfied with our response, you can contact:
Office of the Australian Information Commissioner (OAIC)
📞 1300 363 992
🌐 www.oaic.gov.au

You may also contact the NDIS Quality and Safeguards Commission regarding privacy or safeguarding concerns related to NDIS services.

12. Changes to This Privacy Policy

We may update this Policy from time to time.
Any changes will be posted on our website with an updated “Last Updated” date.
We encourage you to review this page periodically.